Effective date: 25 October 2026
Send a request
Email privacy@abuwisam.com with the subject “iTrack data deletion request”. Identify your organization and account and state whether you want account deletion, deletion of particular personal data, or both. You can use email even if you cannot sign in. Do not send your password, authentication codes or unnecessary identity documents.
Review and response
Abu Wisam SLLC handles account and personal-data deletion requests manually. The operator will review the request, verify identity where needed, locate relevant records and coordinate with the organization responsible for operational information. The operator will explain the expected handling time, communicate the outcome, confirm completed deletion and explain any specific information that must be retained and the applicable reason. Applicable legal requirements govern the response. The current app does not provide automatic server-wide personal-data erasure.
Operational history and backups
Account deactivation, signing out and uninstalling the app do not automatically erase submitted operational records. Historical inspections, fuel entries, journeys, signatures and safety reports can contain information associated with other people or organizational records. They must be assessed individually; operational status alone does not exempt information from deletion.
Applicable legal retention requirements or valid holds can affect a request. Backup copies have a separate lifecycle and may remain after live data is removed. The current service has no general automatic operational-record expiry, and the GPS retention scheduler is inactive. See Privacy Policy for the actual retention and backup practices.
Operator and other help
Abu Wisam SLLC, Muscat, Oman, PC 122. Privacy: privacy@abuwisam.com. Product support: support@abuwisam.com.