Effective date: 25 October 2026
Contact support
Email support@abuwisam.com. Include your company, affected feature, what happened, the approximate time and app version if available. Do not include passwords, authentication codes or unrelated personal information. The address forwards through Spaceship to the operator’s existing Gmail inbox.
If you can sign in
Open Support & Suggestions in iTrack to submit a request. Relevant version and screen information can accompany the request. Offline requests or evidence are not accepted by the server until synchronization confirms them.
Account, company or site access
Your company administrator manages invitations, employee accounts, sites, roles and assignments. Contact that administrator if your invitation is missing or you need access corrected. You may also email support@abuwisam.com if you cannot sign in.
Privacy and data deletion
Send personal-data and deletion requests to privacy@abuwisam.com. See Privacy Policy and Data Deletion for details. Abu Wisam SLLC, Muscat, Oman, PC 122 operates iTrack.
Urgent operational or safety matters
Use your organization’s supervisor and emergency procedures. Support email and in-app requests are not emergency channels. Follow site safety rules and do not operate the app while driving.